This Privacy Policy deals with the collection, confidentiality and security of visitor and customer information on our website, such as email addresses and browsing activity. 本隐私政策适用于进入我方网站对访客和客户信息的收集、保密性和安全性的事宜,例如电子邮件地址和浏览网页等活动。
We have not made any significant changes to the way we collect and process data about our users, since we were already compliant with the EU General Data Protection Regulation which came into force on May 25, 2018. However, we have updated this policy to provide you with more information about our processes.我方已经遵守《欧盟通用数据保护条例》,此条例于2018年5月25日生效,自从我方遵循此条例以来,我们并未对收集和处理有关用户数据的方式进行任何重大修改。但我们已更新此政策,旨在为您提供更多相关信息。
1. Our Philosophy 我们的理念
Respect, integrity, and trust are the core of coaching, and vital to our Schools business personality, reputation and values. Since opening the doors to International Coach Academy in 2001, we’ve invested in growing and nurturing a connected coaching community with real friendships and real networks. We did this by never (ever) scraping contact information or buying mailing lists. Because for us, there’s no value in having someone on our mailing list or in our community who didn’t choose to be here. So, instead, our approach has been to create quality tools, resources and training and then open these up to our wider community and invite participation. As a student, graduate, or even just a visitor to International Coach Academy and www.CoachCampus.com, you can be assured that any information you share with us will be treated with respect and confidentiality. It will never be shared, sold, or distributed outside ICA.尊重、诚信和信任是教练的核心,这些品质对我们学校的商业人格、声誉和价值来说,都至关重要。 自2001年国际教练学院成立以来,我们已经投资、发展并培育了一个拥有真正友谊和真实网络的互联教练社群。 我们不会(也承诺永远不会)盗取联系信息或购买邮件列表。 因为没有自愿选择被添加至我们的邮件列表或加入我们社区的联系人信息,对于我们来说,是没有价值的。 我们做的是创建高质量的行业工具、资源和培训,然后向更广泛的社区开放并邀请感兴趣的人士们参与。 作为一位学员、毕业生,或者甚至只是国际教练学院和www.CoachCampus.com的访问者,您可以放心,您与我们分享的任何信息都将得到尊重和保密。我们绝不会在ICA之外与第三方共享、出售或分发这些信息。
2. The Data We Collect & How We Collect It 我们收集的数据&我们如何收集这些数据
WHEN YOU VISIT OUR WEBSITE当您浏览我们的网站时
Browsing Data 浏览数据
When you visit our website we track the pages you visit and the actions you take. For example we can track what page you arrived on and what page you left on. We track and store this information via our Cookies using programs such as Google Analytics and CrazyEgg. 当您访问我们的网站时,我们会跟踪您访问网页时所采取的操作。 例如,我们可以跟踪您到达的页面以及您离开网站时打开的页面。 我们使用Google Analytics和CrazyEgg等程序,通过我们的Cookie跟踪和存储此信息。
Profile Data 档案数据
When you subscribe to our newsletter, or fill out any of the forms on our site we will collect and store the data you provide, like your email address, password and telephone number, and any other information you provide. We assign you a unique identifying number in our databases. 当您订阅我们的快讯,或在我们网站上填写任何表格时,我们将收集并存储您提供的数据,例如您的电子邮件地址、密码和电话号码以及您提供的任何其他信息。 我们会在我们的数据库中为您分配唯一的识别号码。
For example: If you visit our website and complete the Coach Development plan, then we’ll do three things; Connect with you via email or phone with an offer to discuss this plan in more detail, send your our monthly CoachExpress newsletter (with tips and tools), store your plan with our student records should you decide to enrol in our training (this plan is one of the program outcomes). 例如:如果您访问我们的网站并完成Coach发展计划,那么我们会做三件事情:通过电子邮件或电话与您联系,以便更详细地讨论此计划;向您发送每月一期的《教练快递》,其包含教练贴士和工具等;如果您决定报名参加我们的培训课程,我们会将您的学习计划信息与学院信息一并储存(教练发展计划是课程学习成果中的一部分)。
WHEN YOU ENROL IN ONE OF OUR COURSES OR PROGRAMS 当您报名了我们的课程
When you enrol with us you will access your programs and courses inside our Learnsite, which is a password protected online training platform. In addition to training materials this platform includes a community forum and a support hub. 当您报名注册课程时,您将在我们的Learnsite中访问您的课程信息,这是一个受密码保护的在线培训平台。 除了培训资料外,该平台还包括社区论坛和支持中心。
Profile Data 档案数据
You can choose to provide profile information like a photo, website link, social media profiles, or other data in our forum. Your Profile Data will be viewable by other students, graduates and trainers and will not be shared publicly. 您可以选择在我们的论坛中提供个人资料信息,如照片,网站链接,社交媒体个人资料或其他数据。 您的个人资料数据可供社群内其他学员、毕业生和培训师查看,不会被公开分享。
Course data 科目数据
We record your exchanges with instructors and other students via the forum; any assessment tasks, answers to questions, audio recordings and other items submitted to satisfy course requirements. 我们通过论坛记录您与导师和其他学员的交流。 这包含任何评估任务、问题的回答、以及为满足课程要求所提交的录音和其他相关信息等。
Communications and Support 沟通与支持
If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide. We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy. 如果您联系我们寻求支持或报告某个问题或分享您的顾虑(无论您是否创建了帐户),我们会收集并存储您的联系信息、短信或其他来自于您的数据,例如您的姓名、电子邮件地址、位置、操作系统、IP地址以及您提供的任何其他数据。 我们会根据本隐私政策,使用这些数据来回应您,研究来自您的问题或疑问。
AUTOMATED DATA 自动数据
When you access our Services (including browsing programs and courses), we also collect certain data by automated means, including: 当您访问我们的服务(包括浏览网页和课程)时,我们还通过自动方式收集某些数据,包括:
System Data 系统数据
We collect technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types.我们收集有关您的计算机或设备的技术数据,例如您的IP地址、设备类型、操作系统类型和版本、唯一设备标识符、浏览器、浏览器语言、域名和其他系统数据以及平台类型等。
Useage data 使用数据
We collect useage data both in our Learnsite and on our public site. This data includes usage statistics about your interactions with the us, including time spent on pages, pages visited, time spent in the Learnsite, features used, your search queries, click data and date and time data.我们在学习平台网站和我们的官网上收集使用数据。 这些数据包括有关您与我们互动的使用情况统计信息,包括在网页上浏览的时间、访问过的网页、学习时间、使用的功能、搜索查询、点击数据以及日期和时间数据等。
Approximate Geographic Data 估计地理数据
We collect your approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address. 我们收集您的大致地理位置,包括根据您的IP地址、国家、城市和地理坐标等信息。
The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies” section below. It is stored by us and associated with your account.上面列出的数据是通过使用服务器日志文件和跟踪技术收集的,详情请参见下面的“Cookies”部分。 它由我们存储并与您的帐户关联。
3. Where We Store Your Data And How We Use It 我们在哪里存储您的数据以及我们如何使用它
Browsing Data 浏览数据
We store the information you provide us in the following 3rd party databases – Capsule CRM, Mailchimp and Bookeo. We use this data to develop the quality of our services and communication, ensuring we are offering the right service to the right people.我们将您提供给我们的信息存储在以下第三方数据库中 – Capsule CRM,Mailchimp和Bookeo。 我们使用这些数据来提高我们服务和沟通的质量,确保我们为合适的人员提供正确的服务。
Student and Graduate Data 学员和毕业生数据
We store student records in the following 3rd party databases – WordPress, Freshdesk and Accredible. We use this data to provide a quality service to our students and graduates, to monitor quality and completion rates and to comply with ICF Accreditation guidelines. 我们将学员记录存储在以下第三方数据库中 – WordPress,Freshdesk和Accredible。 我们使用这些数据为我们的学生和毕业生提供优质服务,以监测服务质量和完成效率率,并遵守ICF认证指南。
Payment Data 付款数据
We use industry recognised merchants to process online payments. If you enrol with us use a direct payment gateway to complete your purchase, then these providers will collect your data. It will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). (Wikipedia Entry) our purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 我们使用行业认可的商家来处理在线支付。 如果您向我们注册时,使用直接支付网关来完成您的购买,那么这些提供商将收集您的数据。 您的信息将通过支付卡行业数据安全标准(PCI-DSS)被加密 (维基百科条目),我们的购买交易数据仅在完成购买交易所需的时间内存储。 完成后,您的购买交易信息将被删除。
4. Consent & Security 同意&安全
Consent 同意
When you provide us with personal information to download a resource, complete a transaction or verify your credit card, we collect use it for that specific reason only. If we ask for your personal information for a secondary reason (i.e. newsletter subscriptionytg5r ), we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent. 当您向我们提供个人信息,来下载所需资源、完成交易或验证您的信用卡时,我们收集的信息仅用于与所述对应之特定原因。 如果我们要求您提供个人信息基于其他二次原因(例如,订阅newsletter 快讯等),我们会直接要求您表达是否同意此活动,并为您提供撤销同意的机会。
You may withdraw your consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send. You may also withdraw your consent anytime, by contacting us at support@icoachacademy.com 您可以随时通过点击我们发送的每封电子邮件底部所提供的“取消订阅”链接撤回您接收订阅的意愿。 您也可以随时通过support@icoachacademy.com与我们联系,以撤销您的订阅。
Age of Consent 同意的年龄
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 通过使用本网站,您表示您至少达到您所在州或居住省的成年年龄,或者您已经超过您所在州或省居住的成年人的年龄,并且您已同意我们允许任何在您抚养责任与义务下的未成年人使用本网站。
Disclosure 披露
We may from time to time need to disclose certain information, which may include your personal data, to comply with legal requirements or to protect the rights, property or safety of International Coach Academy or our customers. 基于维护国际教练学院或我方客户的权利、财产或安全等因素考虑,我们可能不时需要披露某些信息,其中可能包括您的个人信息。
We may also use your data in a general sense without any reference to your name, or personal information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use. 我们也可能会在一般意义的范围内,在无需提及您的姓名或个人信息的基础上,使用您的数据,用以创建营销统计数据,确定用户需求并协助其满足一般客户需求。 另外,我们可能会使用您提供的信息来改进我们的网站和服务,但不会将这些信息用于其他任何用途。
Third Parties 第三方
All the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 我们使用的所有第三方提供商只会在必要的范围内收集、使用和披露您的信息,以便他们执行其提供给我们的服务。
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of International Coach Academy, our customers or third parties or if required by law. 我们不会向他方出售客户信息。除非您购买的产品或服务提供商要求我们提供必要信息,或提供信息的目的是为了保护国际教练学院、我们的客户或第三方的权利、财产、安全或相关法律所要求的,我们绝不会向第三方透露您的个人信息。
Security 安全
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We also strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies. 为保护您的个人信息,我们采取合理的预防措施并遵循行业最佳做法,以确保其不会被不当地丢失、误用、访问、披露、更改或销毁。 我们还努力确保提交给我们网站的个人信息的安全性、完整性和隐私性,并且我们会根据当前技术定期更新我们的安全措施。
Links 链接
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website. 本网站可能包含其他网站的链接。 这些链接的创建是为了方便您浏览。 与第三方网站的链接不构成对这些网站的赞助、认可或批准。 请注意,我们不对这些其他网站的隐私惯例负责。 我们鼓励用户在离开我们的网站时了解收集个人身份信息的每个网站的隐私声明。 本隐私政策仅适用于本网站的信息收集。
5. Cookies 插件
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Cookies又名插件,它是您访问的网站通过您的网络浏览器发送的一小段文字。 Cookie文件存储在您的网络浏览器中,并允许网站或第三方识别您,它具备实用性,可以帮助您下一次访问相同网站时更顺畅。
How We Use Cookies 我们如何使用插件
We use cookies to develop a customized experience for our users and customers. For example in our Learnsite we use a login cookie so students do not have to re-enter their username and password each time they return to the site. We also use tracking pixels (i.e. Google Analytics) to help us measure and track where our website traffic is coming from and to track the performance of our site. Finally, from time to time we use remarking pixels from Facebook and Google to aid in customized, targeted follow up advertising. 我们使用cookies为我们的网站访客和用户开发定制的体验。 例如,在我们的Learnsite中,我们使用登录cookie,这样学生在每次返回网站时都不必重新输入用户名和密码。 我们还使用跟踪像素(即Google Analytics)来帮助我们衡量和跟踪网站流量的来源,并跟踪我们网站的表现。 最后,我们不时使用来自Facebook和Google的重要像素来辅助定制的、有针对性的后续广告。
Delete Cookies 删除插件
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. 如果您想删除Cookie或指示您的网络浏览器删除或拒绝Cookie,请访问网页浏览器的帮助页面。
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly. 但请注意,如果您删除了cookies或拒绝接受它们,您可能无法使用我们提供的部分或全部功能。 您可能无法登录、存储您的偏好设置,并且某些页面可能无法正常显示。
For further information, please don’t hesitate to contact Sally Bridger 欲了解更多信息,请直接与Sally Bridger联系(sally.bridger@icoachacademy.com) 。