A Case Study By Wai Lan Kwan
Life Coach, HONG KONG

My case study, “How Coaching Supports Management Decisions,” was inspired by my human resources department’s request that I participate in a program for vocational coaches. One of my coworkers is aware of my studies to become a coach. She is having an issue with her employees and needs a coach to help her grasp the situation and make decisions. I utilize FlipIt to help my clients with their issues. FlipIt is based on the idea that we have a choice in how we interpret the world. Two people may experience the same scenario and react in quite different ways. Additionally, I use the positive psychology framework and ask insightful questions to support decision-making.