The question is how to solve the existing challenges, how to close this generation gap. The younger generation wants constant training, but they also ask for mentoring and coaching. The earlier mentioned online survey showed that 55% of senior managers and 34% of the young professionals would seek a coach when they face difficulties in the work place.
3. Change through Coaching
Coaching can help and make the change and shift in perspective possible. The coaching relationship is one of the most significant relationships within modern management techniques.
A coaching relationship is a trustful partnership whereby the coach supports the client and helps them move forward.
In order for Gen X and Gen Y to improve their personal effectiveness, a coach facilitates the discovery of answers and new ways of working with each other. Coaching provides the perfect platform for reflection, active listening and raising self- awareness, 13.
It is clear that the nature of the relationship between leader and employee has to change. When Chinese Gen Y enters the workforce they face a boss that predominantly uses an authoritarian leadership style. But the traditional leadership style of hierarchy, order and control no longer works14.
In general, the expectation of Gen Y is to get support regarding their well- being as well as opportunities for personal and career development.
A starting point for a coach in working with Gen Y is of course raising awareness and giving positive and constructive feedback, but there are many more professional competencies that have to be worked on, for example verbal communication, active listening, building self confidence or being non judgmental.
Gen Y is very convinced of their abilities and have fixed opinions on what their next career steps should entail, but they don´t see their actual capabilities.
Career coaching supports the client in raising self- awareness with a focus on identifying core strengths, values and true needs.
When encountering difficulties in their career development or at work in general, Gen Y is often left alone. Since their parents generally do not have rich experience in the workplace, they cannot expect much support and guidance regarding their careers, especially not when unlike their parents they work for a multinational company15. A coach can provide the space and tools for that support.
3.1. Creativity & Communication Tools
When Gen Ys face a problem, they refer to and are highly dependent on the internet. The study showed that 60% of Gen Y respondents would first check the internet when they have difficulties at work. The positive thing about this Digital Generation is of course that they have a great amount of information and resources available when making decisions.
a) Brainstorming
Brainstorming is a powerful tool that can be used by a coach with the net generation. It is fun, can open up possibilities, break down assumptions and reveal essential insights.
b) Active Listening
Active listening is one of the most important skills in the workplace. It increases job efficiency, leadership qualities and strengthens leader- employee relationships. A coach can show Gen Y how to effectively manage emotions and how to efficiently listen to the other person; this can sometimes be a key ingredient to successful relationships.