Experts suggest you calculate the economic value of behavioral changes through the use of the following metrics: improved productivity; decreased absenteeism/turnover; decreased length of stay ( LOS); improved quality metrics; decreased turn-around-time; increased patient satisfaction scores; increased value of innovation suggestions in the pipeline and an improved reputation.
Conclusion
The American Hospital Association published a report in January 2011 titled, “A Call to Action: Creating a Culture of Health.” Seven recommendations were identified and Recommendation #3: Provide a Variety of Program Offerings for Employees with at least one of the offerings being an “intensive coaching activity.” The American Organization of Nurse Executives has stated their support of the use of Executive/Business Coaching services for their members.
The research findings support the efficacy of coaching and, if metrics for measurement are clearly and accurately identified prior to the launch of any coaching engagement, the ability to demonstrate a positive return-on-investment will be present.
Few healthcare organizations have achieved the status of a “healthy work environment”. The industry knows what the requirements and components are to make it happen yet it remains elusive. Coaching may be the link that has been missing in the execution of previous plans.
Definition of Insanity:
Continuing to do what you have always done but expecting to achieve different results.
References
Aiken, Linda et al. (2008) Effects of Hospital care Environment on Patient Mortality and Nurse Outcomes. Journal of Nursing Administration. 39 (7/8):45-51
Bernard, Paul (2006) A Study - ROI and Coaching: Applying metrics to Measure the Effectiveness of Coaching
Brooks, Chad (Mar. 8, 2012) The Real Reason People Quit Their Jobs News Trends Daily
Clinch, Therese RN., (July-Aug., 2012) The Need for High-Level Care Coordination, Texas Nursing Voice Volume 6, No. 3
Cunningham, Joyce. (Aprl-May, 2012) Gallup Survey Nursing Leadership from Bedside to Boardroom, Texas Nursing Voice, Vol. 6, No. 2
Gatson, Cecilia RN, PhD, FAAN (2012) Nurses Nurturing Nurses (N3). NURSE.com/management
Gawande, Atul MD, (2011/10/03). Personal Best. The New Yorker, Annals of Medicine Retrieved from:
Jackson, Eric (1/18/2012) Why Top Talent Leaves: Top 10 Reasons Boiled Down to 1.
Forbes Magazine Retrieved from: www.forbes.com/sites/erikanderson
Jones, C., (Jan. 2008). Revisiting Nurse Turnover Costs: Adjusting for Inflation
Journal of Nursing Administration. Pgs. 11-18
Retrieved from: Fisher, Anne (2/19/01) Executive Coaching with Returns a CFO
Could Love; Fortune Magazine http://money.cnn.com/fortune/fortune_archive/2001/02/19
Retrieved from: www.TransformationalCoaching.com/action.htm
Retrieved from: www.AHA.org/Advocacy-Issues/HealthforLife/Culture.shtml
“A Call to Action: Creating a Culture of Health”
Retrieved from: (12/2010) http://www.iom.edu/Reports/2010/The-Future-of-Nursing-Leading-
Change-Advancing-Health.aspx The Future of Nursing Institute of Medicine
Retrieved from: Coaching YieldsWorkLifeSoluti.doc
Work/Life Solutions, Inc. (January 4, 2001) Executive Coaching Yields Return on Investment of Almost Six Times Its Cost
Retrieved from:
Accessed on April 25, 2012. RN Work Project Robert Wood Johnson Foundation
Schmalenberg, Claudia RN, MSN and Marlene Kramer RN, PhD (August, 2009)
Nurse Manager Support: How Do Staff Nurses Define it? Critical Care Nurse Vol. 29, No. 4
Sherman, Rose O., RN.EdD, NEA-BC, FAAN (May 1, 2012) Evidence-Based Effective Nursing Leadership. NURSE.com
Sherrod, Dennis, RN, EdD (Aug. 2012) Keeping Colleagues- Nurse Retention
NURSE.com Retrieved from: http://ce.nurse.com/ce328-60/keeping-colleagues-nurse-retention-is-everyones-responsibility/responsibility/
Shirey, Maria RN, MS, MBA, NEA-BC, FACHE (Sept/Oct. 2008) Succession Planning in Nursing- Who Are Tomorrow’s Leaders? Clinical Nurse Specialist: The Journal for Advanced Nursing Practice. Vol. 22, Number 5, Pg. 214-217
Stoltzfus, Tony. (2005) Leadership Coaching, pg. 38
Tobin, Daniel R. (1997) The Knowledge Enabled organization: Moving from Training to Learning to Meet Business Goals
Warner, Judith (March 12, 2012). High Status Stress. Time Magazine. Pg. 78
Williams, Ray (2/06/08) The Impact of Executive Coaching National Post
Worley, Christopher G., PhD. (Feb. 2012). Organizing for Agile and Sustainable Healthcare: The Alegent Health Case. Center for Effective Organizations