Specific Tools Used in Sessions
Trainers and Student Coaches have developed tools they use to communicate during sessions. Some use different tools with different clients. Clients feel the tools used by their coaches help change their perspective. NCNC also use tools to communicate.
Awareness of the Way Questions are Asked
Trainers are fully aware of what they ask and their tone. They are respectful and curious about the consequences of an action or inaction. Student Coaches are mindful of their words. They feel their self-awareness continues to improve. Clients see things differently when questions are asked. They are inspired by the authenticity of their coaches. NCNC are unaware of what they use to communicate or ask questions.
Aware of How Communication Affects the Client
Trainers are aware of the effect their communication have on clients. The client mirrors this. The pace and energy of a session is influenced by being in a state of awareness. Student Coaches are aware of their communication based on the clients’ answers. NCNC are not always aware of how others receive their feedback.
Information Received by What the Client is Saying or Implying
Trainers and Student Coaches process information subconsciously based upon what the client is saying as well as implying. As a result they are able to understand and listen to the essence of what is being said, and then ask questions to get the facts that need to be known. Clients feel that their coaches generally understand what they are trying to say. NCNC mostly listen to what is being said and may ask probing questions for implied messages.
Interpretation, Assumptions, Reading between the Lines
Trainers read between the lines using emotional intelligence and intuition. Student Coaches read between the lines up to a certain point. They check in with clients to see if their interpretation is correct. Clients feel their coaches are able to interpret what they are saying. NCNC feel it’s all about interpretation.
Language as the Main Communication System
Trainers and Student Coaches view language as the primary communication system although there are other forms as well. NCNC also believe language is one of several communication styles but body language plays a part in how the verbal message is received.
Using Intuition or the Art of Listening to an Unspoken Language Trainers use intuition to listen to what the client says or does not say. Student Coaches feel it is the art of listening to an unspoken language. Clients believe their coaches understand exactly what they are saying without realizing the process the coach is experiencing. NCNC are unaware if they use intuition or not.
Listening When Clients Do Not Know How to Communicate Their Feelings Trainers and Student Coaches sense the client’s feelings, breathing, words, positive or negative energy and emotions behind the voice. Clients feel that coaches sense their apprehensiveness and give them the space to work through their thoughts. NCNC listen to tone but do not give clients room to process thoughts.
Empathizing yet Staying Detached by not being Emotionally Drawn In Trainers and Student Coaches redirect the energy to an external place by giving the client space to express their emotions. They validate the client’s feelings about issues they are facing, then motivate and empower them to take action. Conversation is focused on forward action and an attitude of curiosity is maintained. NCNC do not empathize. They cannot really hear or feel what the client is saying.
Dynamic Coaching involves Learning How to Process the Information our Senses Receive, and then Express them through a Language that the Client Understands Trainers approach the exploratory phase with courtesy, empathy and skill to best serve the client. Although their approaches are similar, they respond and process information differently. Some Student Coaches respond to clients as individuals while others stereotype. They mirror information in a clear, authentic and nonjudgmental way. Clients are energized and enlightened by their coach’s comments and questions. This drives them to attain their goal. NCNC do not know what coaching is about and how coaches operate.
Discussion
TRAINER
Trainers own their communication style, exude confidence and possess a mastery of their craft. They respond with direct answers, acknowledge other coaches’ phrases, and can provide examples they’ve adopted. Trainers structured coaching sessions through their curiosity, empathy and diplomacy. They take away positive learning from coaching sessions. Trainers use visualization, metaphors and analogies to anchor conversations, issues or concepts including the extensive use of tools. They’ve developed patterns of communication and are fully aware of the effect it has on the client. Their transparency creates a comfortable environment. Trainers listen to implied messages as well as the literal, and try to avoid making assumptions. They believe language is the main communication system and if they truly listen they can hear every nuance, tone and cadence that only comes with experience. Trainers sense the clients breathing, speed of words, energy and feelings. They empathize with clients by giving them space to express their feelings. Trainers process the information they receive differently yet all produce similar results.