Client Perception: “Life at Crossroads”:
At this point he truly felt, he was at his wits’ ends. He faced crisis on every aspect of his life. He felt the world was against him. He was struggling to juggle all the roles. His short-temper and aggressive, natural way of life, only complicated stuff. Though very religious, he lamented ‘even God did not seem to be with him’.
The Coaching Process: A summary of the coaching process, model and tools
The key process flow was usually in the following structure:
Background at macro level:
Arab world has been in the cusp of an uprising over last couple of years. The youth have been aggressive and more than assertive. This has been the manifestation of strong emotions, arising out of multiple reasons:
These factors had a strong impact on the youth of Arab youth. Ahmed was no exception.
Coaching Model:
The coach had used a simple, but very powerful model based on GROW model.
- Goal: Through the interactions, the goals were very clearly drawn. Ahmed was very clear about a successful professional career, backed with happy and peaceful personal life. He would work hard to achieve his goals.
- Reality: Through the problem statements by client and questioning by coach, Ahmed was able to see the situation, as though a reflection on mirror. The gaps were evident for action.
- Options: Ahmed could identify various options to go from stage 2 (reality) to stage 1 (his goals). Though various Coaching techniques, mentioned below, he was able to chalk out a process to reach the goal. The obstacles were clear too, external and internal.
- Will: The way forward was then a matter of choice and persistence. The self-confidence and determination, backed by coaching, helped the client to get the maximum benefit.
The Coaching Approach
Contact, Chemistry:
Communication/Exploration
was the most important part of the coaching session(s).
Some of the solutions that came out of deep analysis, discussion and exploration were:
The client & coach interacts once in two months.
Coach does not make every interaction a review session, but still checks out if his client is on track.
Conclusion:
He was given additional responsibility, tested briefly and promoted last year as head of all loan products. The family moved in to the new house. Wife is recovering and the eldest son is back, has joined the American international school, where his younger brother is studying. He is at peace with himself.
Biblio & Acknowledgements:
Sir John Whitmore - Coaching For Performance
Wikepedia
ICA website and other related sources
The Inner Game website
Mr. Ram Ramanathan, India