Appendix I: ICF Competencies
| Serial No. | ICF Competency | As exhibited by Coach in this Case Study |
| A | Setting the Foundation | |
| 1 | Meeting Ethical Standards & Professional Guidelines | Ethically sound.Confidentiality maintained.Explained difference between Coaching & other branches.First free session with no obligation. |
| 2 | Establishing the Coaching Agreement | Prior discussion about what Coaching is.Discussion on terms etc. followed up with written document.Proceeded only after Client gave go ahead after Chemistry session. |
| B | Co-creating the Relationship | |
| 3 | Establishing Trust & Intimacy with the Client | Respectful of Client’s time.Meets commitments made.Shows commitment to Client’s progress. |
| 4 | Coaching Presence | Flexible in adapting to the changing needs of the Client.Dances with the Client and yet stays in control of the goal of clientComfortable and confidently explore emotionsSeeks client’s permission for any exercises. |
| C | Communicate Effectively | |
| 5 | Active Listening | Clearly keep to the client’s agendaAcknowledge the client to reaffirm strengths and winsStay clear from judgment or solutionsKeep focus on context rather than getting carried away with content.Effective use of mirroring to ensure full understanding as well as to give the Client a chance to review what he said.Ability to manage silences and give Client time to think. |
| 6 | Powerful Questions | Clear and concise questions; to the point.Powerful and challenging questions to stretch the client out of the comfort zoneFocus on underlying emotionsLook at ‘What Next’ at all times. |
| 7 | Direct Communication | Specific and easily understandable.Direct, yet non-threateningClear explanation of what was being done |
| D | Facilitate Learning & Results | |
| 8 | Create Awareness | Helped reframe perspectives to make Client aware of his goals and strengthsAble to probe inner feelings & emotions.Effective use of appropriate tools eg. MBTI assessment tool, Long term Vision for life, Harmonize Values with Leadership skills |
| 9 | Design future Actions | Lateral thinking to arrive at possible actions.Focused action planning on priorities.Gently guided the Client to plan for all his priorities, not just work related.Holistic approach; ensured actions were in touch with values |
| 10 | Planning & Goal Setting | Clear milestones that are measurable.Eased the Client into thinking specifics.Alternate resources, eg hiring external consultants |
| 11 | Managing Progress & Accountability | Documented Action Plan with milestones & dates.Regular check on progressCreation of support structure – regular reflection of thoughts, personal time out, added new team members, create processes and sytems |
Appendix II: Client Insights
The Client gained substantially through the 8 session coaching. He established trust in the Coach and connected well with the Coach. At no stage did he feel threatened or judged. He was also happy that the Coach did not offer him any prescriptions or advice on what to do. In fact he felt adequately acknowledged and supported to discover himself.
The Client gained clarity on:
The Client was able to construct a simple yet powerful action plan that was SMART (Specific, Measurable, Attainable, Realistic, Timely) with milestones.
Appendix III: Coach Insights
The Coach was fortunate to get a Client like Rohan. He was open, cooperative, willing to dig deep within and challenge to the status quo.
The Coach’s key insights were:
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