A Coaching Model Created by Thierry Lacarne
(Executive Coach, HONG KONG)
Executive Summary
The coach owns the process and coachee owns the outcome! The coaching models help us understand the coaching relationship from the process perspective. This said while the coaching model offers a framework/system withing which coach and client work, The PDCAA approach zooms into the cycling effect enabling the continuous improvement. Because coaching is not a linear process, PDCAA – through “Check & Adjust” Offers the flexibility to get back and forth with our client to make sure we are addressing h/his agenda as we progress.
Using the parallel with PDCA (Deming Cycle) may not give “creative touch and uniqueness to my model” My only ambition here is to bring an added value to coaching with? the continues improvement approach”.
Why/How PDCAA can help both coach and client?
PACT: This is the Agreement step between Coach and Client. I am using To PACT as it highlights the need for an equal commitment of both parties for a productive journey where Client contribution is as important as the Coach. At this step we also make clear
DEFINE: Once Agreement created, we help Client identify, share what she/he wants to accomplish in the session( one or more). This is where the goals, measurables and desired outcomes are set.
CHECK: As It is very important to focus on Client agenda ( not on coach agenda) Checking with Client where we are during the process is a key success factor. We make sure the session is in line with/sticks to the session agreement. Useful questions to ask:
ADJUST: As stated above, by checking with the client we offer actually to both of us ( coach and client)the opportunity to refocus or even to change if it becomes obvious that client is sharing a different goal than the initial one. Adjusting can lead to Re-contract if necessary and therefore going back to Step 1 ( PACT )
By Adjusting we bring clarity and ensure that we are continuously driving the process towards Client – and client-only – the desired outcome.
ACT: At the end of the session it is important to close the loop by asking the client :
The action plan should be written and shared. This becomes part of the “PACT” between Coach and Client enabling the Client moves forward thanks to the Cycle process