1. Demonstrates personal integrity and honesty in interactions with clients, sponsors and relevant stakeholders
2. Is sensitive to clients’ identity, environment, experiences, values and beliefs
3. Uses language appropriate and respectful to clients, sponsors and relevant stakeholders
4. Abides by the ICF Code of Ethics and upholds the Core Values
5. Maintains confidentiality with client information per stakeholder agreements and pertinent laws
6. Maintains the distinctions between coaching, consulting, psychotherapy and other support professions
7. Refers clients to other support professionals, as appropriate

Familiarity with the ICF Code of Ethics and its application is required for all levels of coaching. Successful PCC candidates will demonstrate coaching that is aligned with the ICF Code of Ethics and will remain consistent in the role of coach.

1. Explains what coaching is and is not and describes the process to the client and relevant stakeholders
2. Reaches agreement about what is and is not appropriate in the relationship, what is and is not being offered, and the responsibilities of the client and relevant stakeholders
3. Reaches agreement about the guidelines and specific parameters of the coaching relationship such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others
4. Partners with the client and relevant stakeholders to establish an overall coaching plan and goals
5. Partners with the client to determine client-coach compatibility
6. Partners with the client to identify or reconfirm what they want to accomplish in the session
7. Partners with the client to define what the client believes they need to address or resolve to achieve what they want to accomplish in the session
8. Partners with the client to define or reconfirm measures of success for what the client wants to accomplish in the coaching engagement or individual session
9. Partners with the client to manage the time and focus of the session
10. Continues coaching in the direction of the client’s desired outcome unless the client indicates otherwise
11. Partners with the client to end the coaching relationship in a way that honors the experience

• Coach partners with the client to identify or reconfirm what the client wants to accomplish in this session.
• Coach partners with the client to define or reconfirm measure(s) of success for what the client wants to accomplish in this session.
• Coach inquires about or explores what is important or meaningful to the client about what they want to accomplish in this session.
• Coach partners with the client to define what the client believes they need to address to achieve what they want to accomplish in this session.

1. Remains focused, observant, empathetic and responsive to the client
2. Demonstrates curiosity during the coaching process
3. Manages one’s emotions to stay present with the client
4. Demonstrates confidence in working with strong client emotions during the coaching process
5. Is comfortable working in a space of not knowing
6. Creates or allows space for silence, pause or reflection

• Coach acts in response to the whole person of the client (the who).
• Coach acts in response to what the client wants to accomplish throughout this session (the what).
• Coach partners with the client by supporting the client to choose what happens in this session.
• Coach demonstrates curiosity to learn more about the client.
• Coach allows for silence, pause or reflection.

1. 1. Considers client experience when deciding what might be most useful
   2. Challenges the client as a way to evoke awareness or insight
   3. Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs
   4. Asks questions that help the client explore beyond current thinking
   5. Invites the client to share more about their experience in the moment
   6. Notices what is working to enhance client progress
   7. Adjusts the coaching approach in response to the client’s needs
   8. Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion
   9. Invites the client to generate ideas about how they can move forward and what they are willing or able to do
   10. Supports the client in reframing perspectives
   11. Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client

• Coach asks questions about the client, such as their current way of thinking, feeling, values, needs, wants, beliefs or behavior.
• Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about themself (the who).
• Coach asks questions to help the client explore beyond the client’s current thinking or feeling to new or expanded ways of thinking or feeling about their situation (the what).
• Coach asks questions to help the client explore beyond current thinking, feeling or behaving toward the outcome the client desires.
• Coach shares—with no attachment—observations, intuitions, comments, thoughts or feelings, and invites the client’s exploration through verbal or tonal invitation.
• Coach asks clear, direct, primarily open-ended questions, one at a time, at a pace that allows for thinking, feeling or reflection by the client.
• Coach uses language that is generally clear and concise.
• Coach allows the client to do most of the talking.

1. Acknowledges that clients are responsible for their own choices
2. Engages in ongoing learning and development as a coach
3. Develops an ongoing reflective practice to enhance one’s coaching
4. Remains aware of and open to the influence of context and culture on self and others
5. Uses awareness of self and one’s intuition to benefit clients
6. Develops and maintains the ability to regulate one’s emotions
7. Mentally and emotionally prepares for sessions
8. Seeks help from outside sources when necessary

These elements take place over the course of a coach’s professional journey and cannot be fully captured in a single moment in time. However, certain elements of this Competency may be demonstrated within a coaching conversation.

1. Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs
2. Demonstrates respect for the client’s identity, perceptions, style and language and adapts one’s coaching to the client
3. Acknowledges and respects the client’s unique talents, insights and work in the coaching process
4. Shows support, empathy and concern for the client
5. Acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs and suggestions
6. Demonstrates openness and transparency as a way to display vulnerability and build trust with the client

4.1: Coach acknowledges and respects the client’s unique talents, insights and work in the coaching process.
4.2: Coach shows support, empathy or concern for the client.
4.3: Coach acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs or suggestions.
4.4: Coach partners with the client by inviting the client to respond in any way to the coach’s contributions and accepts the client’s response.

1. Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating
2. Reflects or summarizes what the client communicated to ensure clarity and understanding
3. Recognizes and inquires when there is more to what the client is communicating
4. Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors
5. Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated
6. Notices trends in the client’s behaviors and emotions across sessions to discern themes and patterns

• Coach’s questions and observations are customized by using what the coach has learned about who the client is or the client’s situation.
• Coach inquires about or explores the words the client uses.
• Coach inquires about or explores the client’s emotions.
• Coach explores the client’s energy shifts, nonverbal cues or other behaviors.
• Coach inquires about or explores how the client currently perceives themself or their world.
• Coach allows the client to complete speaking without interrupting unless there is a stated coaching purpose to do so.
• Coach succinctly reflects or summarizes what the client communicated to ensure the client’s clarity and understanding.

1. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors
2. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning
3. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability
4. Supports the client in identifying potential results or learning from identified action steps
5. Invites the client to consider how to move forward, including resources, support and potential barriers
6. Partners with the client to summarize learning and insight within or between sessions
7. Celebrates the client’s progress and successes
8. Partners with the client to close the session

• Coach invites or allows the client to explore progress toward what the client wanted to accomplish in this session.
• Coach invites client to state or explore the client’s learning in this session about themself (the who).
• Coach invites the client to state or explore the client’s learning in this session about their situation (the what).
• Coach partners with the client to design post-session thinking, reflection or action.
• Coach partners with the client to consider how to move forward, including resources, support or potential barriers.
• Coach invites the client to consider how they will use new learning from this coaching session.
• Coach partners with the client to design the best methods of accountability for themselves.
• Coach celebrates the client’s progress and learning.
• Coach partners with the client on how they want to complete this session.